About Us

Our Mission

The Meridian Center of Excellence (MCOE) strives to create information pathways for everyday operations.

Our Role

We serve the Mines community in a variety of ways:

Managing Change | Facilitation | Project Management

Our Responsibilities

Within each of our roles, MCOE is responsible as a:

Change Agent
  • Provide managing change presentations at different levels
  • Provide change and/or re-engineering exercises
  • Outline expectations related to changes (procedural and emotional)
  • Provide customer/campus perspective to processes
  • Understand functional business processes
  • Provide external perspective and question why
  • Guide business process re-engineering within functional areas:
    • mapping current processes
    • mapping re-engineered processes
    • identifying pain points & kapows
    • ensure gathering of data and metrics to support propsed solutions
  • Ensure business process re-engineering follow-up within functional areas:
    • development and documentation of goals, timelines, action items and implementation plans
    • facilitate resolutions to barriers with campus (e.g. executive, departmental, etc.)
Project Manager
  • Identify sponsor and work with sponsor to identify project expectations, goals, timelines and communication strategy
  • Coordinate with sponsors and subject matter experts to determine project participants and roles/responsibilities
  • Coordinate project planning and documentation
  • Coordinate approval and prioritization with BATAC (Business and Technology Administration Committee)
  • Ensure policies/procedures are followed and up-to-date
  • Provide list of projects and project status
  • Communicate expectations
  • Review policies, procedures and deliverables
  • Develop recommendation memo for approval of action items by sponsor Vice President
  • Ensure project closeout
    • document completion of action items
    • communication to stakeholders
    • lessons learned


The Meridian Center of Excellence (MCOE) is guided by a Vice-President appointed, cross-institutional group called the Meridian Team.

Katy Ginger

Meridian Center of Excellence | Finance, Administration and Operations

Vicki Nichol

Finance, Administration and Operations

Monique Sendze

Information & Technology Solutions

Vanessa Rael

Meridian Center of Excellence | Academic Affairs

Jill Robertson

Academic Affairs

Lia Franklin

Meridian Center of Excellence | Student Life

Rebecca Flintoft

Student Life

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